What the heck? What are they thinking over there in Hampshire, UK? In the article “County Bid to Shelve Term Librarian” the politicians are not only planning to call librarians “service development officers”, they are also reducing the workforce and downgrading those in professional positions so they can cut salaries! They agree that customer service skills are important but “display and window dressing skills”?
Obviously we need to do a lot more PR about the value we bring to the communities we serve. Hey, go read my library’s strategic plan.
(Thanks to Gay for forwarding the article to me!)